Trustworthy


TRUSTWORTHY

One of the most important lessons that I have tried to teach my teenage son is that I want him to grow up to be the kind of man upon which people can depend. If he has promised to mow someone’s yard, or fix a computer, or help out at the community theater, then he is expected to carry out that task properly and on time, and with no excuses.  This is the essence of trust.

Personal Integrity

Being trustworthy is a complex attribute with many parts.  The core of which is personal integrity. In mathematics, an “integer” is a number that is whole or uncut.  Integrity means a singularity of purpose, as opposed to working out of ulterior motives (divided allegiances or purposes).

In his early political career, Harry Truman ran Jackson County Missouri (Kansas City area) for many years.  It was a time of Pendergast political machine.  Truman had many opportunities to take advantage of his position of authority for personal benefit, but that was not in his character.  When Truman was elected to the United States Senate, he needed to borrow money just to get himself to Washington.  He could never violate the public trust for his personal gain.

Confidentiality

Closely related to personal integrity is the need for confidentiality.  Information is shared through appropriate channels based on a need-to-know.  I can think of a hairdresser in town that knows everything that goes on.  Telling her anything is like publishing it in the local newspaper. But, if she were a true professional she would understand that her customers’ private chats were never meant for public distribution.  And of course, this situation would be much worse if this hairdresser worked in a field such as banking, medicine, or the law, where any such breach of confidentiality would be unconscionable.

Fulfilling Commitments

To be trustworthy means to be committed to producing the required results.  Excuses are never helpful.  There are no problems, only challenges.  Obstacles are there to be overcome.  If one method does not work then try another until the required results are achieved.  Finishing tasks on time is accomplished by effective time management.  If you are stuck on one project, move on to something else.  One excellent habit is to get used to working ahead on any project where progress is possible at this moment.

Attention to Details

Doing a good job requires doing the full job, giving attention to every detail.  At the start of any project it is necessary to visualize all that this task entails, and to make certain that all of the details are successfully managed.  I learned this in the restaurant business.  If a restaurant had great food, but ran out of napkins, that would be a serious problem.  The best organizations practice what is known as Continuous Quality Improvement.  Every transaction is reviewed in order to discern what went well and what items could be improved upon. 

Competence

It is impossible to accomplish any job that you are incapable of doing.  What is required to gain competence is training and experience.  Learning is a life-long endeavor.  But in the short run, it is also necessary to know your limits, and to request help when necessary.  Being competent means knowing what is within your capabilities.  There is nothing wrong with telling a customer that you do not know how to help, but that you will find someone who can.  We work together, help each other and train each other.

Greg

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